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A little help.
A clearer path.

Find an answer, understand your permissions or get in touch with the people behind Spaceora.

Talk to Tvinnereim Studios

Let’s take a look.

Tell us your device model, operating-system version, Spaceora version and the steps that led to the issue. If a screenshot helps, remove personal filenames and other private information first.

English or Norwegian is welcome. Please do not send passwords, payment-card details or private photo libraries.

A few useful answers

Common questions

Is Spaceora available to download?

Spaceora is being prepared for the App Store. There is no public download link yet. This website describes the product and its planned purchase options.

What can Spaceora access on my Mac?

Only the folders and locations you authorize and that macOS allows the app to read. You can review saved folder access in Settings. Spaceora does not gain unrestricted access to the Mac or other apps’ private data.

Can Spaceora clean other apps on iPhone or iPad?

No. iOS and iPadOS isolate other apps’ private storage. Spaceora works with the Photos permission you grant and documents available through the system picker. Document cleanup is handled through Files.

Why are some photos or files missing from a scan?

Your permission may cover only selected photos or folders. Cloud originals may not be available locally, and Spaceora does not request cloud-original downloads for photo analysis. Check the selected sources and your system permissions before scanning again.

Are similar photos safe to delete?

Similar does not mean identical. Compare the images and choose what to keep before confirming cleanup. Back up important content. Deleting from an iCloud Photos library can also remove the item from other devices using that library.

Does Spaceora upload my photos or files?

No. File and photo analysis runs locally. Your content, fingerprints and scan history are not uploaded to a Spaceora server or an AI service. Apple services, website visits and anything you email us have their own data flows, explained in our Privacy Policy.

How do I enable notifications after choosing Don’t Allow?

Open Spaceora’s Settings → Reminders and notifications. The permission message explains how to enable notifications and includes a button to system settings. On iPhone or iPad, turn on Allow Notifications under Settings → Notifications → Spaceora. On Mac, use System Settings → Notifications → Spaceora. Your saved choices in Spaceora remain available.

Which reminders are enabled at first launch?

Ordinary supported notifications are on for a new installation, with weekly scan reminders and quiet hours selected. Apple still asks for your permission before delivering them. Product and Pro offers require a separate choice. Change individual categories, reminder times or quiet hours in Spaceora’s notification settings; system Focus and notification settings also affect delivery.

Can I try scanning without using my personal files?

Yes. In Spaceora, open Settings → Try with sample files. The sample library creates clearly named synthetic documents and runs the same scanner used for your own files. It is marked in scan results. Standard Free and Pro limits still apply; it does not unlock purchases or manufacture scan results.

How do I manage a subscription?

Once purchases are available, use Apple’s subscription settings to manage or cancel a subscription. Deleting an app does not cancel it. See Plans & purchases for details.

Can I contact you in Norwegian?

Ja. Skriv gjerne på norsk til spaceora@tvinnereimstudios.no. Oppgi enhetsmodell, systemversjon og en kort beskrivelse av problemet. Ikke send passord, betalingsinformasjon eller private bilder.